All returns are subject to our terms and conditions which can be found at the bottom of our site.
Any items being returned must be received by us within 14 days of your receipt. Items must be returned in a clean and unused condition, in the original packaging. Items returned must be insured by the sender as we cannot take responsibility for any items lost in the post.
Faulty or Incorrect Orders - This must be arranged in advance by emailing our office at [email protected] Once approved, if the item is returned to us and if deemed faulty it will be repaired or exchanged. Please do not return faulty goods without prior agreement. Return Form - Please ensure you also read and complete this form enclose it within the parcel.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty and a return has been pre-arranged with a member of staff. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive with us.
International Returns: When returning parcels from outside the UK the parcel must be clearly marked "Goods Returned to Vendor" or “Return” and this should also be noted on any customs declarations. Failure to comply with the above return policy may result in you incurring customs charges on goods re-entry to the UK. We are not obliged to pay any customs charges incurred by incorrectly labelled parcels. At this time we do not offer free returns for international parcels.
Christmas Period Returns (1st November to 24th December)
Any items ordered during this time may be returned in a clean and unused condition with labels attached for exchange or refund before 8th January. This does not apply to special order items.
Refunds will be processed within 30 days of the goods arriving. You will be reimbursed via your original payment method.
Our Return address:
CeeCoach Ltd
Hewin Hill Farm
Coalpit Lane
Waterfoot, Lancashire
BB4 9SA
UK